Refund policy
Returns Policy
At Cornish Cleans, we strive to provide exceptional cleaning services for your home. Your satisfaction is our top priority. Please review our returns policy below:
1. Service Satisfaction Guarantee
- If you are not completely satisfied with the cleaning service provided, please contact us within 24 hours of your appointment. We will arrange for a re-clean of the specific areas of concern at no additional charge.
2. Payment and Charges
- All payments for our cleaning services are processed online through our secure payment system.
- You will only be charged for services that have been completed. If a scheduled cleaning service has not been performed, you will not be charged.
3. Cancellations and Rescheduling
- You may cancel or reschedule your cleaning appointment up to 24 hours before the scheduled time without any penalty.
- Cancellations or rescheduling requests made less than 24 hours before the appointment may incur a cancellation fee of £50.
4. Refunds
- If a service has not been performed and you have been charged in error, please contact us immediately. We will process a full refund to your original method of payment within 5-7 business days.
- Refunds for dissatisfaction with the service will be considered on a case-by-case basis. Our primary goal is to rectify any issues through a re-clean.
5. Automated Process
- Our booking and payment system is fully automated to ensure a seamless experience. You will receive confirmation emails for all transactions and appointments.
- In the event of any discrepancies or issues with the automated process, please reach out to our customer support team for assistance.
6. Contact Us
- For any questions or concerns regarding our returns policy, please contact our customer support team at [Your Contact Information]. We are here to help and ensure your experience with [Your Business Name] is a positive one.
Thank you for choosing Cornish Cleans for your home cleaning needs. We appreciate your business and look forward to serving you.